At Neff Packaging Systems, we're all working hard to navigate the challenges brought on by the COVID-19 pandemic while continuing to provide you with the quality materials you need to keep your business working. Neff Packaging is considered an essential business under the Department of Homeland Security and we want to make sure you know you can continue to count on us during this unprecedented time.
We are working with our manufacturers to maintain adequate inventory to meet your needs for packaging materials. At this time we are not experiencing shortages of packaging materials, or access to inbound and outbound transportation.
At Neff Packaging we are making a few temporary changes to our operations to keep our staff, vendors, customers and wider community safe:
Our outside sales associates are curtailing in-person meetings. You will likely hear from your sales representative by phone or email soon.
We have limited our service technician's response to non-emergency service calls. We will schedule preventive maintenance calls with you when state and local travel restrictions are removed.
We have supplemented our current cleaning routine with more frequent sanitizing practices in all high traffic areas after each delivery or transaction.
Our staff is following a company-wide physical distancing policy. The company is using email, phone and other electronic communication tools at this time.
Any staff member who feels ill or lives with someone exhibiting symptoms is required to stay home to get the care they need.
We have cancelled all gatherings of 10 people or more in our Kansas City and St. Louis locations
Our customers like you can help us maintain safe practices by doing the following:
Call or email your pick-up order ahead of time so we can have it staged for you at the loading dock.
Monitor your inventory levels to avoid any in-person rush deliveries or pick-ups whenever possible.
If you have a surge in activity due to the current business environment, please let your sales representative know so Neff can adjust our stock of your materials accordingly.
Don't hesitate to reach out with questions or suggestions on how we can help.
By working together we will get through this together.
John Latenser
President of Neff Packaging Systems